Legal

Privacy Policy

This Privacy Policy explains how OneRenta collects, uses and protects your personal data when you use the OneRenta app, website and related services (the "Service"), whether you rent, lend or both. We process personal data in line with the Nigeria Data Protection Act 2023 and guidance from the Nigeria Data Protection Commission (NDPC).

1. Who we are

OneRenta is the data controller for the personal data described here. Our Data Protection Officer can be reached at privacy@onerenta.com.

2. The data we collect

• Waitlist and account details: your name, email address, phone number, password and profile photo.
• Identity checks: where needed to keep the community safe, a form of identification to verify who you are.
• Listings (Lenders): photos and descriptions of your items, the designer, sizes, condition, prices and proof of authenticity such as receipts or certificates.
• Rentals: items you browse, save, rent or lend, your booking dates and rental history.
• Location: your approximate location, used to show items near you and the distance to a listing. We never show your exact address to other members.
• Payments and payouts: payments and Lender payouts are handled by our payment partners. We receive payment confirmations and limited details (such as the last four digits of a card or the name of your bank), not full card numbers.
• Messages and reviews: messages you send to other members or to us, and the ratings and reviews you give and receive.
• Device and usage data: device type, app version, IP address and how you use the Service, collected through cookies and similar technologies.

3. What other members can see

To build trust, your public profile shows your first name or display name, profile photo, general area, listings, ratings and reviews. Other members cannot see your email address, phone number, payment details or exact address.

4. How we use your data

• To create your account, send your waitlist invitation and run the Service.
• To show listings near you, process bookings, payments and payouts, and support handovers and returns.
• To enable messages and reviews between members.
• To verify identities, prevent fraud and counterfeit listings and keep members safe.
• To handle protection claims and disputes between Lenders and Renters.
• To send service messages and marketing where you have agreed to it.
• To improve the app and meet our legal obligations.

5. Our legal bases

We process your personal data only where the law allows: to perform our contract with you; with your consent (for example, for marketing or precise location, which you can withdraw at any time); to comply with legal obligations; and for our legitimate interests, such as preventing fraud and improving the Service, where these are not overridden by your rights.

6. Who we share data with

We do not sell your personal data. We share it only as needed with:

• The other member in a rental, limited to what is needed to complete it.
• Payment partners, to process payments, deposits, refunds and payouts.
• Delivery partners, when you choose delivery.
• Identity verification and fraud-prevention providers.
• Technology providers that host and support the Service, under strict confidentiality terms.
• Regulators, law enforcement or courts, where the law requires.

7. International transfers

Some service providers may store or process data outside Nigeria. Where this happens, we make sure the transfer is permitted under the Nigeria Data Protection Act 2023 and protected by appropriate safeguards.

8. How long we keep your data

We keep personal data only as long as needed for the purposes above and to meet legal, tax and accounting requirements. Waitlist data is kept until launch or until you unsubscribe. Account, rental and payout records are kept for [RETENTION PERIOD] after your last activity, then deleted or anonymised. Reviews may remain visible in anonymised form.

9. How we protect your data

We use technical and organisational measures such as encryption in transit and access controls. No system is completely secure, but we work hard to protect your information and will notify you and the NDPC of a data breach where the law requires.

10. Your rights

Under the Nigeria Data Protection Act 2023, you have the right to:

• Ask for a copy of the personal data we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Ask us to delete your data, where there is no good reason for us to keep it.
• Object to or restrict certain processing, including direct marketing.
• Receive your data in a commonly used format and have it sent to another organisation.
• Withdraw your consent at any time.
• Complain to the Nigeria Data Protection Commission.

To use these rights, email privacy@onerenta.com. We will respond within the time the law requires.

11. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences and understand how the Service is used. You can manage them in your browser or device settings.

12. Children

The Service is for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a child has given us their data, contact us and we will delete it.

13. Changes to this policy

We may update this policy from time to time and will tell you about important changes in the app or by email.

14. Contact us

Questions about your privacy? Email privacy@onerenta.com.